This does make sense, but these are things us providers don't get to see so we question. As for myself, I try to make each experience the best I can. But, even the best providers have off days too and instead of being able to explain ourselves, we are reviewed, critiqued and talked about. Which, at times, can hurt our business and reputation a little.
You make some very good points though....
Originally Posted by Gemma34
Thank you. I actually post my review to the provider so they can see it and get feedback.
As for bad reviews, I've had more than three bad experiences but unless it's really bad I don't review. I know they can be damaging. When I do I always attempt to make contact beforehand to let them know (even the infamous Bailey review) in case they want to make it right. One didn't want to do anything, one wanted a redo but then ignored me, and the aforementioned one simply ignored me. It all can't be roses and sunshine, bad service will out.
I do think girls should be allowed to see their own reviews but not respond to them honestly. In the writing field feedback is given without response or argument from the writer. A good writer then takes that feedback and looks at without ego, and identifies where certain feedback is coming from. It's not a debate, it's a feedback system to generate excellence (which is a more philosophical discussion).
Please rest assured that our BS sniffers are on high alert reading reviews. Vague and short reviews do not inform my opinion much, and you can immediately tell ones that "quack" (reviews done by a provider or agent therof). Nothing beats a long series of "Yes" reviews over a period of time from multiple reviewers though. If a no review is hurting business, I feel the majority of the time there may be something to it.