At least she cancelled. WTF does it matter how much lead time she gives? It does not matter one bit.
Originally Posted by pyramider
It matters a great deal.
If it was less than an hour and the gent traveled or booked a room he had every right to be pissed. He should have stopped at one text or call that queried what she was going to do to correct the situation. If he was unhappy with her solution, he should have politely informed her of his dissatisfaction and as CT stated so wisely,
shout it from the rooftops of this board.
NCNS (or inconsiderate late cancellations without emergency cause) are every bit as bad as a gent that shorts the white envelope. Those that fail to realize this on both sides of the fence should be shunned from the hobby by the rest of the community.
She cancelled, she did not NS/NC. There is a difference. You ever had an appointment with a lawyer, dentist, hair cutter? They cancel appoinments, too. Or how about the doctor's office, or motorcycle dealer that changing its hours? It does not matter if you are a provider or hobbyist, time is valuable.
I am no WK. The issue here is the harrasssment after she cancelled an appointment, not the cancellation.
Originally Posted by pyramider
Yes, I have had that happen. I do not discriminate. I give those people in the service industry a chance to make up for the inconvenience or loss they have caused me. If they do not make it right, I hold their feet to the fire and make sure others know of their poor customer service.
Perhaps I am just a mean old man, but I still insist on impeccable customer service--it is
MY FUCKING MONEY--hey I didn't intend that pun, but it sure fits nicely.
As to whether the focus here is the cancellation or what transpired after, keep in mind we are only hearing Caroline's version of the events. Thirty texts indicate either harassment on his part or exaggeration on her part. All we know is that she did indeed cancel, but refuses to tell us what the time span was and her tone seems to indicate she feels she did nothing wrong or unprofessional, and even if she did, she does not seem to feel the need to justify or make up for the cancellation. I would imagine there is a great deal more to this story than we will ever know.