...On P411, providers are not obligated or forced to respond, but they are encouraged to respond in a timely fashion to all PMs when possible, even if it is with "no thanks".
No Provider is obligated to respond to PMs here or P411 but they are obligated to respond via P411 to Appointment Requests via P411 rules, so maybe use it if you aren't.
..... P411 allows you to hold them accountable, not via PM, so use it. Originally Posted by dominos
One good thing about P411 that you pointed out about accountability is the fact that Gina and her staff can look at your requests, PMs and the provider's responses, if any, so the providers are much more accountable for their actions and inactions more so than on Eccie.