Any Useful Information For Newbies?

Ok, so I'll be candid here about things I wish people had told me years ago when I first started; even if they seem like common sense.

1) Smile. All the time. This is the #1 rule at most customer service jobs. Apply it here as well.
2) Proofread everything and try to use correct grammar and punctuation. English isn't my first language, but most people don't know it. If I can do it, anyone can.
3) Lilmynx said it first, but I will reiterate it, so you understand how truly important it is: Do NOT get caught up in board drama. Don't argue. Don't post about anyone, even if you feel you've been wronged. The truth will eventually come out.
4) No matter how much screening you've done, if you don't feel right about it, don't meet a client. Always trust your gut.
5) Apologize; even if it wasn't your fault. Again, a customer service requirement.
6) I always ask, "how is your day/week/weekend going?" It shows you care (part of the GFE experience) and if it's a new client, is a good ice breaker to deter awkward silence. I also try to always say "have a good day!", as they leave. If it's cold, tell them something like "stay warm!" Raining/bad weather? "Be safe/careful". All things that separate a GFE from a PSE.
7) Remember to say 'thank you' where appropriate.
8) Don't obsessively clock-watch. Be discrete about it.
9) Never talk badly about another provider to a client (even if they start it). She will hear about it.
10) When talking about other experiences to another client *never* user names/handles.
11) When in doubt, the golden rule: Treat others as you would like to he treated. A man is spending his hard-earned money on you. Make sure you earned it. It's only fair.

Stay honest (but not blunt), classy (but friendly) and you will do well for yourself. =^_^=

I hope that I haven't over-stepped my bounds and this has helped. Feel free to PM me for more advice. I didn't want this post to be *too* long. Lol! Originally Posted by AiyannaNeko

A great post! It's sticky-worthy!

A great post! It's sticky-worthy! Originally Posted by LilMynx69

Awww, thank ya! =^_^= You're too kind.

Ok, so I'll be candid here about things I wish people had told me years ago when I first started; even if they seem like common sense.

1) Smile. All the time. This is the #1 rule at most customer service jobs. Apply it here as well.
2) Proofread everything and try to use correct grammar and punctuation. English isn't my first language, but most people don't know it. If I can do it, anyone can.
3) Lilmynx said it first, but I will reiterate it, so you understand how truly important it is: Do NOT get caught up in board drama. Don't argue. Don't post about anyone, even if you feel you've been wronged. The truth will eventually come out.
4) No matter how much screening you've done, if you don't feel right about it, don't meet a client. Always trust your gut.
5) Apologize; even if it wasn't your fault. Again, a customer service requirement.
6) I always ask, "how is your day/week/weekend going?" It shows you care (part of the GFE experience) and if it's a new client, is a good ice breaker to deter awkward silence. I also try to always say "have a good day!", as they leave. If it's cold, tell them something like "stay warm!" Raining/bad weather? "Be safe/careful". All things that separate a GFE from a PSE.
7) Remember to say 'thank you' where appropriate.
8) Don't obsessively clock-watch. Be discrete about it.
9) Never talk badly about another provider to a client (even if they start it). She will hear about it.
10) When talking about other experiences to another client *never* user names/handles.
11) When in doubt, the golden rule: Treat others as you would like to he treated. A man is spending his hard-earned money on you. Make sure you earned it. It's only fair.

Stay honest (but not blunt), classy (but friendly) and you will do well for yourself. =^_^=

I hope that I haven't over-stepped my bounds and this has helped. Feel free to PM me for more advice. I didn't want this post to be *too* long. Lol! Originally Posted by AiyannaNeko

I appreciate the wonderful and great advice.

Be good at what you do, and don't slack off. Be genuine and real to your clients. Originally Posted by Cpalmson

You're right that's really important.

I have been in the business for 7 years. I wish ECCIE was around when I first got started (would've saved me a lot of problems).

Getting a good website is important. You can either purchase a domain through GoDaddy or use the various free web hosts that are out there. I know of a few.

--Decide your value and do not negotiate your worth.
--Screen! Also be prepared to tell the next provider if he was a decent client.
--Greet the Gent by his name! Be cheerful and as stated smile! If you have seen him before ask light questions, how's work today, is your back feeling better? Etc.
--Turn off or silence that phone and have him keep his phone put away, cameras happen.
--Topics to avoid: religion, politics, his wife, your boyfriend other Eccie members.
--Do not discuss financial problems or personal problems... This is HIS time. If he wants to vent, you just stay at ease and let him!
--Give compliments!!! Men need to hear ego boosting things just like we women.
--Learn the acronyms, there is a sticky in this forum!

--and finally... BJ first!! The second one usually takes longer! Lol

I have been in the business for 7 years. I wish ECCIE was around when I first got started (would've saved me a lot of problems). Originally Posted by LamayaCox

You're right I think this is a good website im am glad it's around for me to utilize .

--Decide your value and do not negotiate your worth.
--Screen! Also be prepared to tell the next provider if he was a decent client.
--Greet the Gent by his name! Be cheerful and as stated smile! If you have seen him before ask light questions, how's work today, is your back feeling better? Etc.
--Turn off or silence that phone and have him keep his phone put away, cameras happen.
--Topics to avoid: religion, politics, his wife, your boyfriend other Eccie members.
--Do not discuss financial problems or personal problems... This is HIS time. If he wants to vent, you just stay at ease and let him!
--Give compliments!!! Men need to hear ego boosting things just like we women.
--Learn the acronyms, there is a sticky in this forum!

--and finally... BJ first!! The second one usually takes longer! Lol Originally Posted by SuzyQ

Great Pointers

Go with your gut! Anything out of the norm of good client patterns, dont risk it. The best advice I can give!

Go with your gut! Anything out of the norm of good client patterns, dont risk it. The best advice I can give! Originally Posted by Eva Damita

Thanks

No problem hun be safe

A great post! It's sticky-worthy! Originally Posted by LilMynx69

WIth just a smidge of edit. Rare to see this type of friendly advice.
I'll add to MarshPirates comment on saftey and security by mentioning an oft repeated mantra on this board of: Screen everyone.