I, as well, still have those messages. You cancelled a 11:45 at 11:46. No bueno. Feel free to check out the FAQ page on our website, as it hasn't changed in over a year. By the way, I really appreciate being called a bit** via text and being threatened that if I didn't respond to your message in the next thirty minutes you would "go public". And I told you you're more than welcome to, that we don't show favoritism to any client. Yeah, I definitely still have those messages. Hope you got the sympathy you wanted. But we're still not hurting for business.
Originally Posted by relax2013
I just can't stop myself from commenting on this. I saw a sign on the wall in the shipping department of a company where I was a client 30 years ago. I simply said "The customer isn't always right, but they should always be satisfied".
A couple years later I crossed over from client to the supplier side of that industry, I made that message my mantra and that attitude paid off and I did pretty good. Whoever wrote this post doesn't share this attitude. I don't know, but I seriously doubt they are the money behind this operation.
Assuming again they sound like someone given a little authority that has gone to their head. For any service company to use the word "banned" is really bad business. I had many clients who were difficult to deal with. I didn't tell them that. I added a "pain in the ass" factor to the cost of anything I did for them. I didn't fight for their schedules like I did the clients that appreciate what my company did.
Clients that can't get the appointments they would like and other subtle hurdles will get discouraged and just move on. The outcome is the same and you avoid this sort of thing. Never underestimate the power of word of mouth. If I was a competitor of anyone with the do as we say or get BANNED attitude I could clean their clock. All it takes is someone with a smile and a "oh shit John Snow, I'm sorry your stuck in fucked up Dallas traffic". Don't say "YOU'RE BANNED". Put a sticky note somewhere that said John Snow is a pain in the ass.
Next time he called his 1st and 2nd choice might not be unavailable. He wouldn't even know there was a message but he'd still get it and move on. This entire thread would never existed. This thread might had died today, but the public head butting got me to comment. That put it back at the top of the active threads.
I already had a negative impression if this place. John Snow isn't the first one to post of managements heavy handed attitude. I took a look at their website just now. It's more than off putting itself. To have negative statements be the fist thing someone sees visiting your site is stupidity from a business perspective. I'm aware of the Davidfree controversy, but if I was just off a plane from anywhere else that obvious vendetta would make me click on the next google hit
I have never worked in a SOB (been called one many times) much less bank rolled one. It seems to me if there is any industry that would like to avoid intimidation as a management strategy it would be them. Free advice is worth what you pay for it. It seems common sense to me that a friendly reputation would be to their advantage. Smart money would ban the banner.
Add me to the BANNED list please.