Communication, its the key.

Well this isn't home depot and the appointment was scheduled and confirmed therefore it was an ncns which was acknowledged by the client who said he would make it right then crickets

Idk what your carpet story has to do with any of this.

I always think its funny when guys compare this business to other businesses.

So if a lady sets an appointment with you, you arrive at her place and she ncns you you wouldn't be upset? Very different, but you are entitled to your opinion. Originally Posted by Jules Jaguar

Whoa. Hold up there. Are you saying there IS NOT a 90 day return policy?!

Timothe,

A better analogy for a NCNS is if you ordered a dozen pizzas delivered and then didn't answer the door when they arrived.

As you said, YOU are the customer.

As you said, YOU changed your mind.

But changing your mind without canceling the order, and then not answering the door when the delivery person arrives would indeed make you an asshole in anyone's book. Originally Posted by HoneyRose

Spot on. The only way I could see the original "analogy" being an "analogy" is if he was talking about SHAG carpet.

Well u sure didn't communicate when you ncns me a while back and promised to make it right so hey I guess shit happens to everybody Originally Posted by Jules Jaguar

Meh, it was a misunderstanding as I explained, but hey it is what it is. And thank you for proving my point.

Well this isn't home depot and the appointment was scheduled and confirmed therefore it was an ncns which was acknowledged by the client who said he would make it right then crickets

Idk what your carpet story has to do with any of this.

I always think its funny when guys compare this business to other businesses.

So if a lady sets an appointment with you, you arrive at her place and she ncns you you wouldn't be upset? Very different, but you are entitled to your opinion. Originally Posted by Jules Jaguar

And I will make it right, but I am not going to reschedule with you until I know for a fact I can make it. So, we don't have the issue.

Timothe,

A better analogy for a NCNS is if you ordered a dozen pizzas delivered and then didn't answer the door when they arrived.

As you said, YOU are the customer.

As you said, YOU changed your mind.

But changing your mind without canceling the order, and then not answering the door when the delivery person arrives would indeed make you an asshole in anyone's book. Originally Posted by HoneyRose

Umm, I apologized to her for the NCNS. We discussed it and settled that it was a misunderstanding and I would make it up to her when I knew I could make the appointment without issue. Why would I make an appointment again and not make damn sure I could make it? I am sure y'all have this happen frequently, but I genuinely felt bad about Jules due to having thought I sent her a text. I didn't, it was may bad. Evidently, I was wrong and she is still upset about it. And just to be clear, this thread is not about Jules in any form or fashion.

Timothe,

A better analogy for a NCNS is if you ordered a dozen pizzas delivered and then didn't answer the door when they arrived.

As you said, YOU are the customer.

As you said, YOU changed your mind.

But changing your mind without canceling the order, and then not answering the door when the delivery person arrives would indeed make you an asshole in anyone's book. Originally Posted by HoneyRose

You're right...that's a better analogy. But it's important to remember...the pizza consumer loses nothing if they blow off the restaurant. The pizza restaurant loses badly if they leave customer complaints unresolved.