I was pretty bummed to see a post on my latest review that I'd NC/NS'd a guy. The issue was my mistake in forgetting to turn my ringer back on and not checking my phone until 10 mins after his appointed arrival. Unfortunately, the call rolled to v-mail immediately and the "subscriber has not set up a voice mailbox" message came on. I didn't have any other method of contact nor did I recall his handle as he'd come through the pipe w/ a referral from the venerable Dagny.
![Wink](http://www.eccie.net/images/smilies/wink.gif)
So, although I didn't want to refute the issue publicly, after reading responses here, I thought I'd present an example of an "accidental" NS. After all, I WAS there at the appointed time. This isn't the first time I thought my ringer was on & it wasn't and probably won't be the last. It just seems that 10 mins is an awfully short time to allow before giving up on someone who's had a long-standing rep for being reliable.
Also, not having a chance to apologize, relay the issue, and offer a concession for his frustration prevented closure and accountability. It's very important to me that I always comport myself with integrity, respect and dedication to my customers. They don't call me a customer fanatic for nothin'!
Anyway, Capt. B... I hope you'll review this situation and realize what an opportunity you now have before you.
![Wink](http://www.eccie.net/images/smilies/wink.gif)
![Wink](http://www.eccie.net/images/smilies/wink.gif)
**MAN I'm long-winded!! This is why my post count is outrageous! LOL**
Sorry everyone. I'm still kinda torn about whether or not posting this was appropriate. Since I think of the community as "family", I guess sharing my thoughts just comes naturally. I wouldn't want you to think I'm falling down on the job either!
![Stick Out Tongue](http://www.eccie.net/images/smilies/tongue.gif)
XOXOX
Kat