While going through my mom paperwork after her death, I noticed Blue Cross Blue Shield statements kept showing up. The finally stopped coming in the mail 18 months after her death. When you open them and look at the header, it proclaims it is not a bill. I started looking at the details. The tell about money paid to service providers. On about statement number 5, I noticed a charge for a certain date. I noticed the date because it was a friend’s bday. It was also a date my mother had been in the hospital. The statement told of a home visit for blood work. Another statement detailed blood work the same day at the hospital. The non-bills have a contact number on them. I started calling suspicious charges. Many went to an answering machine. If you found the provider on line, many had one number to request service. That was always answered by a person. They would refer you to the answering machine number for questions regarding past service. I got 4 return calls after leaving 15 messages.
I called BC/BS to complain. They had no process for reporting fraudulent claims. Then they dropped the bomb on me. I asked why I continued to get statements. I was told the providers have 18 months to submit the claims. This is where the problem lies. What business can wait 18 months before billing? What 85 YO remembers all of the dates of their care? They don’t care because they aren’t charged. 18 months is considered to be a reasonable amount of time (according to BC/BS). All of the unreturned calls came from statements after my mother’s death.
What will happen when the baby-boomers hit? 18 months is way too long. That needs to be changed.