I'm not in chat much (over 90% of the time I'm here on my phone, and although chat works on it, it's a PITA), but I've seen two ladies - one primarily, the other strictly - because of chat. I'm a post reader - and chat is an instant post.
And I'll second Kaci's being on a lot and getting appts from it - boy was that a godsend. [me loves me some Kaci]