In need of releasing pent up frustration.
When is it common practice to go the routine of setting an appointment only to just blow it off?
After reading the review of Lana I'm glad I didn't see her, but had no clue prior and was supposed to meet her Saturday. Followed all of her rules and some of my own and then when it came time, she was gone.
As a Customer just lay it out there for me. If you don't want to meet, you don't want to meet I will change plans. It's not that big a deal. This has happened to me before even with a couple of reputable providers.
The difficult part is that you are looking forward to it and you are the customer then the vanishing act.
I'm glad I didn't waste anything but time - it still doesn't seem right in the world of Customer Service.