A well reviewed provider recently made an alert post about a p411 verified client who cancelled his appointment less than five minutes into the session. She said he wanted to cancel because he couldn’t get “it” to work and he didn’t think the session would be enjoyable for either of them.
In my opinion, the client should’ve paid a cancellation fee equivalent to 25% of the donation fee. However, the provider didn’t have a stated policy on cancellations, much less a stated cancellation fee at the time.
The provider reacted to him cancelling by posting his full phone number and p411 information. The alert basically “outed” the client and ruined his hobby career over a minor infraction.
The purpose of this thread isn’t to talk about the previously mentioned provider/client. But rather, to answer several questions that have arisen out of this previous alert. So don’t bring up the previously mentioned provider/client in your response.
1. Should a client be “outed” for legitimately cancelling an appointment the last minute if there was no stated cancellation policy?
2. A provider unexpectedly having her time of the month is a legitimate excuse for cancelling appointments the last minute. Is it a legitimate excuse to cancel an appointment without being “outed” if a client unexpectedly can’t get “it” to work?
3. If a client cancels the last minute and has to pay a cancellation fee because he unexpectedly can’t get “it” to work, shouldn’t a provider have to offer booked clients a future discount if she has to unexpectedly cancel the last minute due to her time of the month?
4. What level of misbehavior constitutes being “outed”?
5. Should a provider be able to “out” a client because he cancels his appointment the last minute?
6. What should be the unofficial “ECCIE” policy on cancellations?