Wednesday I had a client cancel at 2:58pm for his 3pm appointment …
From his text I could gather that he never even left his office, so it is not as if he was a few minutes from my location and then got called to work for something and had to turn around.
He had not even left for the appointment at 2:58 pm so no way in hell was he going to make it on time no matter what. At a minimum when he had not left his office 30 minutes before the appointment time, he should of texted me and let me know he was held up. He essentially took up 4-5 hours of my day because of the block of time that was set aside for him.
In my eyes, canceling 2 minutes before the appointment is just as bad a NCNS …. I have gotten myself all ready for you, set this time aside for you, denied other appointments for 2 hours before and 2 hours after him so I don’t stack clients back to back and finally there is no way in hell I will be able to find a replacement in 2 minutes so to me, that’s just as bad a NCNS.