Really?
Even if the customer gets poor or no service he is required to pay?
. . . It all depends on your point of view, but what school of business advises paying for bad service?
Originally Posted by Fast Gunn
The OP did not state:
-if it was independent or an agent
-parameters of the bad experience
-how/when he paid
-if he paid any at all or none
These things all matter. Traditionally, payment is taken up front. It is ill-advised to not do this working under an agency, since they always get their cut.
Did she steal or cause a problem? Or was she just not his cup of tea? If the latter is true, he should have left at the door--customarily paying a percentage for her trouble.
Was this a credit card transaction that he cancelled? Or did she leave him to pay at the end in good faith?
What was the difference he owed?
This situation can be debated ad nauseam unless these facts are known. Even then, it's still not cut and dry since there is no regulation. As much as we would all love to practice this as a legit business, there are no rules really.