Despite the snafus, Baker said she’s grateful for the chance to buy insurance on the marketplace. Previously, she had been paying $1,600 a month for a company insurance policy for her and her husband. But after her husband was approved for his own coverage, she had to find her own.
During her hunt, Baker was turned down three times because of what she called minor pre-existing health conditions. No one may be turned away from the new marketplace plans because of a pre-existing condition.
Under Baker’s new plan, she will be paying $700 a month for individual coverage, almost $150 less than the cost of her previous coverage.
That makes the wait on the phone and the frustrations online worth it, she said.
“I was thrilled to be able to have this happen,” Baker added. “This is so much better than the policy before. I was very impressed.”