Would like to delete my account

Hello I would like to delete my account. If someone could help thank you

#25 - At any time, you may ask to cancel/disable your account here for any reason, or "guest" your account for security reasons. Please submit your request to the staff and include the reason for the request so we may better assist you.

You can send your request to websupport@eccie.net

I requested the same,gave my reason, yet nothing, what's the problem.