https://www.dallasnews.com/business/...ale-aggression
lengthy explanation, but captivating.. another case of Airlines treating customers like crap.. I believe her account of what happened, and my take is:
(1) Miss Mallory copped a bit of an attitude, initially, with the (Black) ticket agent.. the TA does not know why the system failed, and switched the seats.. I can't blame the agent for returning a bit of attitude.
(2) the White Pilot was right, that "respect goes both way".. true, he assumed the ticket agent had told him the correct story, but I think he was fine saying that.
(3) where things derailed was the Pilot's "I'll show her" follow up. I think his first fear was that she might be rowdy on the plane, but after his confrontation at the plane's entrance, that fear should have alleviated.. the show of force that followed was completely out of line, and the Pilot should be fired, and AA sued.
it will be interesting to see where this goes from here.