Yes. It sounds like if we really must place blame with this particular issue, it has to be done on a case by case basis.
Originally Posted by China Doll
Agreed & you'll note I prefaced my comment by stating the
vast majority don't fit into this category.
I'll add some context to my post, which started when I was reading the verified provider letter/manifesto (another thread). As I'm reading it, it feels like some providers lose sight of the the fact that at the end of the day, this is a business. Part of this, and any, business is customer service. Not all customers are perfect. Some of them are downright royal pains in the ass. Often though it is these pain in the ass customers, though, that keep the electricity on and food on the table. Some of us are fortunate enough to not have to do business with "imperfect customers" -- hats off to you, most of us are not that fortunate.
I'll suggest most of the writers/contributors to that letter are "independent providers" -- lot's of advantages to running your own business being your own boss. But, unless you outsource it to someone, one of the functions you have to handle is sales/customer service. If dealing with inquiries from potential customers really is too much for you, maybe are better suited to be an agency gal. Agencies do provide some value add services.
I write this with some empathy. I'm a small business owner myself. Every morning I awake to an inbox full of stupid emails from my idiot customers. It usually involves me uttering some profanities to myself. I think, "if he/she just read the proposal I sent them..." I also get requests from "potential" customers that want me to do things for free for them in the hopes that if I'm good they'll hire me down the road. Frustrating. Sound familiar?
But that is part of the business: dealing with your customers. Again, this doesn't apply to the vast majority of providers but some don't undertand customer service is part of the gig.