If you had been able to see me at that time, I would have gladly scheduled with you Wynter.
My understanding from the phone call, (Which I will say again was filled with cutouts, getting disconnected, and me trying to decipher the code of what I was getting told), was that you were available the next day. Unfortunately my schedule is often pretty filled, and why I like to schedule in advance.
I was looking for some feedback from others in another thread in the Mens Lounge on Elysa, and as that has turned out that this incident is isolated, I would have rescheduled with her. But, she has decided that she doesn't want to see me. That is her choice, and as a result I will not bother her with trying to schedule with her.
I hope you are able to see what has happened and would schedule with me. You have been on my list.
Originally Posted by 69er
Funny that you do a 180 and say you would have gladly seen Wynter if your schedules could have met up. Prior to that in this thread you said:
Elysa,
As far as you putting together a backup plan for me, I'm sorry that you wasted any time on that. Whom I spend the money on is up to me, why do you think you know that I will be interested in who you contact for me?
Originally Posted by 69er
That original rant was a much harsher tone, chastising Elysa for going out of her way to give you options, which turns out were fantastic options. That quote is the part where you did yourself no favors in the court of public opinion on this thread.
You later go on to say :
I think this is a lesson that in any business, handling your business in a way that promotes the best customer service possible, can head off problems. A smartphone used by her would have killed this entire issue.
Originally Posted by 69er
By your approach in this thread, I doubt you should be giving customer service advice to anyone, but the main point is that even after she said she didn't have access to her phone, you say that she should have had her smart phone with her and went out of her way to make sure she contacted you much further in advance. You are still failing to understand that she had a real world job, one that may well have not allowed her to have her phone on her. Unless you know the details of her job (or any provider's real world job), you are off base in your "advice". I know quite a few real world jobs that won't allow you to have your cell phone on you, she could have forgotten her hobby phone completely that day, or she could choose not to take her hobby phone to work with her as to avoid potential issues.
From the sound of it, she contacted you as soon as she possibly could.. and it was still over an hour in advance. From a "hobby customer service" perspective, that's much more than most of us get. Instead of being understanding of this, you continue to try to throw out customer service advice.