For the record. He was upset but NICE and understanding about it.
This thread is more about what can a provider do to help show respect and appreciation that your time is valuable when she has to cancel at the last moment.
Originally Posted by Kayleehotchick
Sometimes I've been disappointed; sometimes I've been upset. There is a difference. It tends to be a question of whether I see it as something outside her control (I'm disappointed with circumstances, but it doesn't affect my feelings about her) or a case of lack of professionalism, i.e., not respectful and considerate of my time. And how I see it may depend on her reputation, my history with her, and how she expresses herself in that situation. There was one lady who was late the first three times I saw her, once by more than an hour. But I never doubted her sincerity or her appreciation of her clients.
How to show respect and appreciation that my time was valuable? I never ask for anything. Some ladies have offered, of their own volition, a discount or extra time. Some have not. But showing respect and appreciation is something that is best established well before the event arises, and offering something to make up for the problem may not convince me of her respect and appreciation.
If I'm already convinced of her respect and appreciation, a discount or extra time may be a nice bonus but I'll likely continue seeing her without any hint of resentment even if she doesn't offer anything to make up for the last minute cancellation.
If I'm not already convinced of her respect and appreciation, a discount or extra time may not be sufficient to see her again.