I think providers here are confused about what "no" means as a response here...
"No" is an answer to the question "Would you recommend this provider to others?" This reviewer stated that his answer was "no", but since you cannot read the ROS comments (that makes me chuckle actually ) you would see that his "no" comes with a qualification, and a reason why it was given. "No" has nothing to do with JUST service, or JUST looks, or JUST attitude, it has to do with the entire experience, and more importantly, it is their opinion whether THEY would reccomend you to others.
I respect your right to disagree with a review, and your apparent right to comment in Co-Ed about it. My opinion is that his review is honest, open, and does nothing to dent your credibility or service level with other hobbyists. Post what you want, but in this case his review cannot be attacked in any other way than "your opinion is different than mine." Since that's the case, your comments would have been seen in a better light if you'd stopped your post after "It was your perception and opinion of your experience with me."