She did get back with me this morning. Thank you to everyone who responded. I try to be as respectful as I can and don't want to cause someone unnecessary grief if I do not have all of the information.
I just want to make sure that I do my part as being apart of this board to let people know when I have a bad experience so that it can be avoided by other members. Just as I am sure providers will do the same thing to protect each other.
So lets get back to having fun and only stirring pots in a fun way