If she calls (on the phone) P411 to check, then there's no trace of her viewing.
This used to be the case, a few years ago.
However, now, when a provider calls in we actually log into the provider's account and check the Client Id, so it does show up in Tracking, even if she's called in.
Today we put in a new feature that will send clients an email when his profile has been viewed.
Sincerely,
Gina
www.preferred411.com