You've made the claim that you are new to all this, so let me offer you a small piece of humble advice:
Blow it off. You had me with your earlier posting during which you let her remain anonymous. Then you (likely) took some advice and posted the review. Now, she's got her side.
You'd be inclined to put her on blast. You might think, as a Newbie, that perhaps you need to be sure the record is clear - about you, etc., etc. I'd move on. You've gotten wet. (Welcome to the party, pal! <--movie?) With your 411 Ok, you are on your way.
Hey, go get provider #2. After, you'll feel right fine about it all.

Later!
(p.s. Anyone ever heard of a "studio" with no-furniture rooms? "Yeah, I'd like the room with only the grungy blanket on the floor please." She didn't deny it either. Just saying...)