This seems like the classic West Texas Eccie situation:
-Provider performs less than stellar service
-Provider receives less than stellar feedback
-Provider says WTF to less than stellar feedback
-Hobbyists clearly and plainly explain the basis of the less than stellar feedback
-Provider says the basis of her less than stellar feedback is not her fault and is offended at it
-Chicken lays an egg
-Chicken is hatched from the egg