To be honest it would be safer to assume she was faking. When I was a kid I faked being happy at work, to make the customers happy. They thought I was a nice guy, the whole time I was picturing myself dunking their terrible kids in the dirty mop bucket. I didn't do this tho, because I needed to work. I think that was an IOP in it's own way. There would never be a time for me when I was enjoying myself as much as the customer, because I would not have spent my money to be at work.
Originally Posted by ktiix
And that is the basic jist of IOP as it also relates to the RW. Most people that work in retail and/or have to deal with customers, do have to put on a persona of how happy they to see them and what they can do to make their experience better, while in reality, the employee is thinking that the customer is the most dumbest and rudest asshole they ever met. But, the reason you smile and do what the customer wants with sincerity to please is because that is your job and what you get
paid to do, just as you should here. In the hobby world, customer service is the same, but, unlike in the RW where you have to deal with it or get fired, if a guy is disrespectful, too demanding or just an asshole, then the provider has the right to refuse service. I just wish that there was a way that hobbyists could refuse to pay and rightfully get out of paying the full donation for partial, lackluster service, and yes, it is evident in the grand scheme of things for a guy to know when he is getting fucked, and not in the good way and clear, with no shades of grey to argue about it afterwards for a provider. But that will never happen, which is why providers do the blah sessions and are able to get away with it.