When you book an airline flight, or a hotel, or tickets to a show, you do not get a refund or even a partial refund when RW events occur in your own personal life. The hotel, airline or entertainment venue will lose that money that they can never recoup for that lost time and space, as well as having to turn down other potential customers for the spot you held. EVERYONE knows this and if everyone pulled this, these companies would go out of business. If you don't show up for your airline flight, you don't get your money back, it doesn't matter why.Katie. Your statement that you cannot get a refund on prepurchased airline tickets, hotel rooms, and show tickets is simply not true. In the case of airlines there are U.S Department of Transportation rules that cover refunds, each airline has refund policies (as you stated), and both also apply to so called non-refundable tickets. As for hotels, you almost never prepay for reservations. Your credit card is given only to hold the reservation. If you do not show up to register within a specified time the room goes back up for sale. If you book multiple days and need fewer days than booked you only pay for days stayed upon checkout. When it comes to "show" tickets it would do well to distinguish between different types of "shows". Movie tickets purchased in advance online are typically not refundable. However, concert tickets, sporting events, live theater tickets will typically be placed on resale for you by the promoter, venue, etc., for a nominal fee.
But because OP is in this particular type of business, the gentleman chose not to respect her time. I would most likely not see him again.
But really there is nothing that can be done in this particular situation, because airlines and hotels have clearly stated cancellation policies and OP did not. So I suggest OP considers posting cancellation policies to prevent this type of thing in the future. Originally Posted by CurvyKatie
In this instance the client did not actually cancel. He amended the terms of the appointment upon arrival (if I read AA's narrative correctly), so your cancellation analogy is not quite an apples to apples comparison.
Since you used airline ticket purchases as a comparison for this situation you might familiarize yourself with what is called an "involuntary refund" required by U.S Dept. of
Transportation. If an airline chooses not to seat a passenger who has purchased a ticket or DELAYS FLIGHT DEPARTURE TIME BEYOND A SPECIFIED TIME the ticket holder is due a full refund. Maybe hobbyists should all adopt this policy towards providers who ncns, are late for the appointment, or cut the agreed upon time short and require monetary compensation from providers. Almost never does a hobbyist pay in advance so a refund is not typically in order, but compensation for actual costs incurred related to the scheduled session, lost wages, an hourly rate for time wasted, etc., seems equitable if you wish to be compensated for hobbyist cancellations or changes. As I have stated before in this thread, the chances of that ever happening are almost nil.
Budman was short, sweet, and to the point with his advice. Read his thread, Katie.