loud child in restraunt

so i can go to a restaurant with an air horn? Originally Posted by timmystool

Of course not, be reasonable.

...

Now, I'm also willing to concede that this family should perhaps call ahead and explain the situation and ask for a table in the back by the kitchen and a helpful server. That is courtesy as well. Originally Posted by B Three

This is probably the best idea. If you have someone with special needs and require special allowances, it would be courteous to give people fair warning so that they can accommodate you. Typical ADA accommodations are "handicap" accessible. Accommodations that require extra staff, or special seating should be forewarned. Management may have been able to do better, parents could have done better. A little up front communication would have gone a long way in stemming off something I bet both parties currently regret.

This whole scenario reminds me of people who complain about noise in an apartment. Not anything crazy, but normal movement noise. Guess what? If you are sensitive to noise, buy a single family home or at least live on the top floor.

If you want to make sure that you dine is silence...stay at home or at least mitigate by going to an adults only place.

Just give the kid some Benadryl to knock them the fuck out, and let the rest of the place eat in peace.

Of course not, be reasonable. Originally Posted by scorpio31

just adding to the nonsense

This whole scenario reminds me of people who complain about noise in an apartment. Not anything crazy, but normal movement noise. Guess what? If you are sensitive to noise, buy a single family home or at least live on the top floor.

If you want to make sure that you dine is silence...stay at home or at least mitigate by going to an adults only place. Originally Posted by B Three

yes, that 's why I have to rely on what the manager did.. they have the experience knowing what is common to be "noise" and what is "excess noise"



So when a manager intervenes, something is amiss.


the responses from people here remind of FamilyGuy where Peter is ptarderd and gets away with everything
https://www.youtube.com/watch?v=b0uMq-Pq-2E


1:33

and
2:02 are relavant

Here's an extract from a later news report on the situation.
-----
The restaurant chain says it has apologized to the family. "We're learning from what happened and training our team so we can better serve our diverse guest population," the company said in a statement.

Outback also has offered to make a donation to an organization that works with Killian. His mother, who posted an account on Facebook, said she hopes her story helps others learn to accommodate children with special needs.
-----
So.....
This entirely gets back to my earlier comments above, wherein the mgr screwed up. Of course the chain is now attempting to save face.

Timmie,
You really have missed the point on this. Sadly, I'm left to assume that you're happily amused with yourself for bashing on disabled kids and their families.

Here's an example of a company that understands the importance of training staff on how to recognize and accommodate those with disabilities and special needs:

https://www.usatoday.com/story/trave...ld/1406911001/

As for Killian and his family, I suspect the Outback manager who asked them to finish up and leave hadn't been trained on how to handle a situation like this. Outback's later statement all but confirmed as much. That falls on the company, not the manager.

Their failure to do so carries with it serious financial risk if they are found out of compliance with the ADA, not to mention the PR fallout and corresponding drop in revenue. Those are all highly effective motivators when it comes to businesses making their brick & mortar stores and websites accessible and accommodating to those with disabilities and special needs.

And it's the right thing to do.

B Three is bringing up a key part of my point, the Mgr should have made accommodation somehow.

And, I'll add at the risk of getting a bit close to my RW, public places are required by Federal Law to accommodate disabled folks.

And, sorry B Three, but all the chains do have full blown policies on that issue. Originally Posted by Unique_Carpenter

No, food franchises do not have policies on that issue ( disabled child exceeding unwritten " noise code").

That was someone who had bottom of the barrel management skills.
That was a pro bono decision.

B Three is bringing up a key part of my point, the Mgr should have made accommodation somehow.

And, I'll add at the risk of getting a bit close to my RW, public places are required by Federal Law to accommodate disabled folks.

And, sorry B Three, but all the chains do have full blown policies on that issue. Originally Posted by Unique_Carpenter

No, food franchises do not have policies on that issue ( disabled child exceeding unwritten " noise code").

A child or an adult with a legally protected disability (there are such things) can expect a reasonable accomodation to be made for them. Question: what is reasonable in this case? Reason also has to apply to those within earshot who have a reasonable expectation of a calm and peaceful environment. (example: if you are eating at a McDonalds with a child play zone, expect screams and laughter). I think the tab at an Outback justifies some reasonable expectation of an experience that is not interrupted by extremely loud vocalizations. My heart goes out to the parents, but certainly they must have some empathy for their fellow diners.

In the hotel business, if someone is making a loud ruckus in their room, we don't move all the guests in the adjoining rooms. We move--and sometimes evict--the noisemaker. Yes, sometimes they get po'ed, but I'd rather have one po'ed party instead of four. It is as simple as that.

Here's an example of a company that understands the importance of training staff on how to recognize and accommodate those with disabilities and special needs:

https://www.usatoday.com/story/trave...ld/1406911001/

As for Killian and his family, I suspect the Outback manager who asked them to finish up and leave hadn't been trained on how to handle a situation like this. Outback's later statement all but confirmed as much. That falls on the company, not the manager.

Their failure to do so carries with it serious financial risk if they are found out of compliance with the ADA, not to mention the PR fallout and corresponding drop in revenue. Those are all highly effective motivators when it comes to businesses making their brick & mortar stores and websites accessible and accommodating to those with disabilities and special needs.

And it's the right thing to do. Originally Posted by MrWonderfulKC

LOLZ
sure dude, that's why the family is suing outback via when the \article ran, lawyers saw it and knew the law was broken and they could get hunderded or millions of blooomin onions!!


I know disabled people and it is nice to know they have a "right" to be as loud as they want in restaurants!

I know disabled people and it is nice to know they have a "right" to be as loud as they want in restaurants! Originally Posted by timmystool

NO!
loud kids are violating the rights of disabled people with hearing impairments!!
http://www.abajournal.com/news/artic...ing-impairment

Out of PURE CURIOSITY.
Why?
Why would you even post this.
Oh.NVM.
You made it real clear throughout the whole thread.
Silly me.

Out of PURE CURIOSITY.
Why?
Why would you even post this.
Oh.NVM.
You made it real clear throughout the whole thread.
Silly me. Originally Posted by Savannah Moon

curious about other peoples take on it


if anyone could make a valid point, I'd hopefully learn something. alas, hasnt happened.



did you see post 43? where I talk about the lady who does crazy stuff to "save money", but really is spending more money?
but when the facts are put before her, she doesnt see it that way, she sees money in her hand or something


I feel bad for the family in this story, but they are also at fault
this isnt a 3 musketeers situation, 1 for all, all for 1, this is a Spock situation
s, “Logic clearly dictates that the needs of the many outweigh the needs of the few.”