surely you don't believe a "simple conversation middle ground" was possible here?
he says he never asked for an hour, she says he did. from where is middle ground going to spring?
I am not taking a side.. if I was, I would have stopped asking questions long ago. I think it is beyond obvious that I am impartial.
Originally Posted by Chung Tran
"surely you don't believe a "simple conversation middle ground" was possible here?"
Yes, I do. As adults we can normally diffuse a situation by having a conversation about where the miscommunication was and how w can come to an agreement. There's many terms for such outcomes IE: "cooler heads prevail" and many others. Based on written responses they can seem to string a sentence together although the client seems to be a bit more angry in his responses.
"he says he never asked for an hour, she says he did. from where is middle ground going to spring?"
His responses refer to "we" repeatedly including the aforementioned over the time - so, yes middle ground. By his own choice of words he shared in the responsibility so perhaps they could have come to an agreement of half of the second 30 minutes. Perhaps her witnessing the deletion of pictures that he paid an up-charge for - hence reaching an agreement.
"I am not taking a side.. if I was, I would have stopped asking questions long ago. I think it is beyond obvious that I am impartial."
You may not be taking a side, but I certainly wouldn't call you impartial. Read through your own posts on this thread and I think it's evident. However, I see no relevance in that debate - you're certainly not being unreasonable.
P.S. I personally feel that he should have paid for the additional time regardless or per my comments above offered a compromise of some sort.