I agree, a good attitude and social skills is the best marketing as returning calls and such.... however, that is what this thread is about, she is asking for everyone's help and opinions in order to do better, and from what i have read, everyone is lashing out at her when she is TRYING to become a better provider. Let's help, not hurt eachother.
Thank all of you fine men for your positive feedback on this thread. And thank you tallgirllover, it takes a strong person to fess up when they know they have treated someone badly. You get brownie points for that.