Even in a miscommunication scenario, customer service should be priority one ...
Look at Apple ... aside from an excellent product, their customer service goes above and beyond and that is what makes those companies great ...
I used to work for a successful transnational and one of the mottos was: The customer is always right ...
Originally Posted by DarthDVader
+1, But don't forget that even though the 'customer is always right', that business's still have the 'right to refuse service".
Which, I wonder how often this is utilized in the hobby world?
If Truly Pasion had explained the reasons in a nice way instead of going ballistic giving him a come to Jesus talk, the story now could have been very different BSB ...
This has to do with emotional intelligence and a capacity to deal with conflict management ...
Originally Posted by DarthDVader
+2, I do agree that this could have been handled in a more
tactful manner. But then again, look at the reasons why TP (Or any provider) could've got at least a
little flustered in the situation - but certainly not postal.
But then again, all of this could've been handled with effective communication, and when its all said and done, a bad attitude will certainly not relay any communication that would have (possibly) helped the situation.