OK, the real world sometimes sneaks in and messes up our plans. In my time hobbying, I've heard a lot of excuses - my car broke down, I have to bail a friend out, my mother just showed up, I just became a woman again, and so on. Usually, the gal says she's sorry. Sometimes she'll ask to re-schedule. Not much else.
I have to hobby at specific times and days because of my SO. I had a date with Camille, and after I arrived and called, she told me that she had a problem and wouldn't be able to make it. Before I could get pissed off - wasted a great excuse, wasted a blue pill, had to run errands to make the excuse work - Camille said that she'd make it up to me - with a FREEBIE!
I said OK, we made the date, and had a great time. She was good to her word - never mentioned a donation or anything!
Now THAT is Customer Service!! There are a lot of girls here who could learn a lot from Camille!!
KUDOS TO CAMILLE!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!