Premium Access won't work

Hi,

I signed up for a 2-week subscription for premium access yesterday, but am still not granted premium access. I have the receipt/proof that i paid. Please let me know what I can do. Thank you.
That can happen on rare occasions and has a simple fix. Email your confirmation along with subscription length to websupport@eccie.net and we will fix you up asap
Hey St. Chris

I sent an email a couple times to the one you provided and have received "unable to send" and "return to sender" every time. I would like to get this figured out.
You're all set buddy