Want to get your thoughts on being called out of the blue by a provider I had only visited once. Before I get into details, this in regards to a recent visit and I did talk about it in my review, but figured I'd post in here, as I know some folks can't read all the details. Here's the details:
Recently had an appointment, the appointment was completed but I didn't think it was that great. OK, live & learn and move on. Then, a few days later, provider calls me out of the blue. I actually missed the call, so when I made it to my phone, I don't recognize the # and call it back.
Female voice on the other end I don't recognize. Don't think nothing of it, so ID myself saying I got a call from this number and just returning the call. She replies back, "Oh, hey, this is so-n-so."
I'm thinking, "Why in the hell is she calling me?" Now, if I was visiting a provider on a fairly normal basis, I don't think this would be a big deal, as the provider may call informing of specials, limited availability or so forth. But, one would think a rapport would have to be established and it wouldn't happen after one appointment.
So, she inquires, "Whatcha doin?" Reminded me of some middle school girl calling a crush from study hall. I tell her that I was about to start some automotive work. She then asks if I'd like to come over for a visit. I told her I wasn't interested, as I was trying to watch my expenditures. She asks, "What's that?"
After explaining that to her, she poured on this story of how her kid had to go to the hospital and she needed the exact amount of the recent visit to pay the co-pay. I'm thinking wtfever, but don't know that for sure and don't wanna hear about it. Besides, most of us know you can visit a doctor or ER and not pay up front.
So, I'm just curious as to your thoughts on this from both perspectives of provider and customer.