I UNDERSTAND WHAT YOUR SAYING GRACE 10-20 MINS OVER IS ONE THING IF ITS AND HOUR OR LONGER APPOINTMENT. BUT IF YOU GET WHAT YOU PAY FOR. IF YOU WERE WORKING A REGULAR JOB AND THEY ASKED YOU TO STAY LONGER YOU WOULD EXPECT TO GET PAID FOR IT RIGHT. WHY DOESNT THE SAME THING APPLY HERE. BUT HYPOTHETICALLY IF I HAD 10 CLIENTS THAT WEEK EACH HAD AN HOUR APPOINTMENT AND ALL OF THEM TOOK AN EXTRA 20 MINS THATS 2 HRS OF TIME IM NOT BEING PAID FOR. THATS CHEATING MYSELF. Originally Posted by AMAZING.ALANNAHMath - it's fundamental (mostly mental).