If the Spirit Airlines assholes would treat their customers better, like Southwest does (disclosure - I'm a longtime stockholder), then shit like this wouldn't happen to them.
I've had lots of flights cancelled and I felt the same frustrations as these ladies, but when it happens on Southwest Airlines they aren't dickheads about it and they give you usable vouchers, usually good for another flight up to $150 dollars.
Spirit's agents likely basically just say fuck you flights cancelled and fuck off, though I'm only speculating and they could be the nicest people in the world but I doubt it.
Also, I like the black dress slit all the way up the side to her waist - my kind of girl!