Many SubAMPs raised their fees "due to COVID". One place I used to frequent went up $25 for an hour massage, citing the cost to disinfect between each customer.
"Y'all didn't do that before?"
"Sure, sure! But, now, we have HEPA filters!"
Whatever. [Scratches off list of go-to spas.]
Specialized treatments have become highly marketed, with upsell normalized in many places. This has resulted in many clients being pressured into spending more than ever, for services that have not improved.
Providers are pushing up their surcharges. Some have become somewhat empowered in their demands. It seems that Customer Service has taken a backseat to Provider profits in many places.
However, limiting available funds can mitigate the negotiations. You cannot spend more than $X, if you do not have more than $X. If talks get stalled, the client can refuse all upgrades. This often will result in the provider attempting to renegotiate.
At this point, the client often has little interest in further ministrations. However, it puts the emphasis back on Customer Relations, which improves quality of services and value. Additionally, Reviews citing profits over service will have a positive effect on this development.
Simple economics. If the Buyers are not willing to pay the price, the Providers will make adjustments in the Services, to make the Value of those Services marketable.
Remember the Golden Rule. He, who has the gold, makes the rules.
Originally Posted by Billogoods
Well said BillO my sentiments exactly and those who do not pay the upsell get the same service but may need to negotiate a little harder but they win. Wish others would learn this lesson and stop over paying for services.