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That is one among a battery of measures included in a customer service bill presented by Spain’s left-wing coalition government on Tuesday. The bill will need the approval of Spain's Parliament before it can become law.
“Customer service is a critical part of our relations with consumers which unfortunately and far too often causes endless headaches for Spanish families because far too many companies create bureaucratic labyrinths to stop you from exercising your right to service,” said Consumption Minister Alberto Garzón.
“These are difficulties which unfortunately waste an enormous among of energy, time and money."
The bill would also seek to do away with long wait times by forcing companies to answer calls within three minutes.
Better Two Scotsmen in an elevator
https://www.youtube.com/watch?v=TqAu-DDlINs Originally Posted by the_real_Barleycorn