I used to give several chances for just about everything. These days, I've learned...it doesn't always pay to be understanding. Most have taken my kindess as a weakness...and, me and my time for granted.
I'm not sure about *blacklisting,* but I would let others know, so they're made aware of the NCNS and the situation. They can choose from that information...whether or not to risk setting an appointment.
Originally Posted by Likinikki
I agree that it doesn't pay to be understanding.
For me, keeping a blacklist is convenient. I can't remember user names or specifics to why each person is there. I don't instantly put their name there as soon as they're 15 min late. It's more of a case by case basis.