I'd uninstall Flashchat. That is the application they have installed on ECCIE for chatting but you don't need to install it.
Once uninstalled, make sure to download the newest Adobe Flash update:
http://download.cnet.com/Adobe-Flash...-10001055.html
Version 11.7.700.224 was released on June, 11, 2013
That's for XP and Vista, not sure what Windows 7 needs.
What OS are you using? A windows machine or a MAC?