For me, I just didn't like the recent price ($$) hike, or the lack of acknowledgement for being their regular and loyal customer. There use to be incentives for "repeating" and multiple year business renewals. And I loved that, when someone rewards me for being their customer, I stay their customer!!
However, having said that, P411 has almost always guaranteed me a clean bill of health (pun intended) with the providers. I can be talking to someone on ECCIE and all I have to tell them is that I'm on P411, send them a PM, and I'm as good as Gold (assuming they also are members).
And although as time passes, and the provider may "drop" off the boards, the "
P411 OK" remains on file. That's really sweet.
Additionally, I understand that when you have the
best game in town you need to take advantage of that edge so to speak. So P411 is taking advantage of it. However, it is that exact mentality that can create fertile grounds needed for competition to step in and wipe out that edge you once had. I mean really who is in competition with P411? No One. It's easier (and less expensive) to keep your old customers then it is to "start over". So once customers start complaining you normally have someone (a friend of the existing management) step in and try to jockey the existing customers away. That's always been my experience in business. I mean look at pricing for services for example...........their are a few providers that are honoring rates that go waaaaaaaaaayyyyy back. I wouldn't dare think of leaving them. So yeah, I just am a little unhappy with the price increase and the lack of acknowledgement to their loyal "Base". And by the way, don't get me wrong, I feel they (P411) are/is worth every single penny for what they provide.. It's over the top......
The classy way they present themselves not only reflects back on the "who" of who I'm doing business with, but also pulls their providers into a more favorable light. An example would be someone like "WQ" or "CF" or "A" or "SG". These are some seriously classy high end providers. They are seen in the same "line up" and in the same "format" as some "not so(as) nice" ladies. So you see , P411 is doing that for them.
How did this response get so long? I'll stop while I'm ahead.
Too Late?