I didn't mean to imply that anything Sam54 wrote was incorrect. This IS a business, a unique segment of the service industry. And the providers are all performance artists.
I also agree with Doove that the women who take on this responsibility do so and then have to figure it out as they go. And it only SEEMS easy; it's not. But, I have to disagree with Doove about one thing, though, and MBA is NO guarantee against bad business judgment. I wish it were. Most ruined enterprises were destoryed by business veterans with impressive MBAs.
So, maybe, Brooke's shortcoming was to indulge her frustration at our expense, but I would never want to suggest that her frustration wasn't justified. It probably was. Having dealt with people in a retail world for years, I have seen people act like complete, burdensome idiots.
Here's what it is: I would ask to see a young woman like Brooke precisely because of the youthful outlook she possesses, in addition to her other qualities, just as I might ask to see a more mature provider because of her unique viewpoint and personality. And when a guy asks to see a youthful provider, he has to accept that her youthful attitude carries over into everything she thinks and does. It's part of the fun, really.
Brooke's demeanor is understandable. Not wholly positive, no, but not that big a deal, either. She is an effervesant young woman, sometimes effusive and overly-exuberant, yes, but still charming in every respect, just the same. We're all in different phases of Life, and it's sometimes helpful to show tolerance toward those in a different phase than we (think) we are.